Too far for one driver to push or pull a large tree, there for the driver will leave at the point he can get to.Width restriction or obstacles in the way.Non-Hard Surfaces – stones, shingle drive, gravel ext….Different Surface Levels - steps, curbs, ramps ext.This means that the driver may not be able to get the good/goods to the position that you require.įactors that will affect the driver leaving your goods in your required position: If the item/items arrive on a pallet, the driver will only be able to go as far as his pallet truck will allow him to. Leaving Goods Safe At Property : IMPORTANT- If you wish for your goods to be left safe at your property whilst nobody is home to sign for the delivery, we must have written permission via email at least two working days prior to your delivery FAILURE TO INFORM US THAT ACCESS REQUIRES A SMALLER VEHICLE ON THE DELIVERY DAY, THERE WILL BE AN EXTRA FEE OF £150 ON THE DAY AND IT IS UNDER THE DRIVERS DISCRETION IF THE LARGER VEHICLE CANNOT ACCESS NEAR TO YOUR PROPERTY AT DELIVERY POINT. Please note if smaller vehicles are required for access there will be an extra fee £30. You are then responsible for the moving of your tree thereafter. Property Access : It is your responsibility to inform in advance how much access there is to your property (single track road, dead end or close, tight turns and small entrances, low hanging branches etc) for a kerbside delivery or as close to your property as possible. Once in the checkout section of the website, you will find a drop-down calendar to choose your specific delivery day! If you need your delivery sooner, we offer an EXPRESS DELIVERY option over the phone on 01322 868 735 and an additional charge of £19.99 can be applied. PM DELIVERY (£40) : a delivery window of 1 pm- 6 pm with no time slots given.ĭelivery Time Scale: Our deliveries are usually around 7 working days from the time of your order date. If it's imperative your delivery has to arrive on a given day, then we suggest upgrading at the booking point to an AM or PM slot).ĪM DELIVERY (£40) : a delivery window of 9am - 12pm with no time slots given. 97% of the free deliveries are arriving on time, however we do not get an update on roll-overs from the delivery company until the following day. (Please call our office on the day of your delivery to receive an estimated time of arrival) Due to high demand for the FREE DELIVERY SERVICE, we are experiencing 3% rollovers to the next following working day, this may happen because of the driver's tachograph hours or the increased traffic and delivery schedules. Our Free Delivery Service: Your delivery will arrive on your selected delivery day during a window of 9am-5pm with no time slots given. ![]() If there is no one at the property to check, receive and sign for the order, this will result in a re-delivery charge of £150. If you are purchasing goods for a third party, it is the purchaser's responsibility to inform the intended receiver. Please ensure someone is at the property to receive & inspect the goods on the delivery day. If you accept faulty goods and do not follow the above requirements and wish to return the items after the driver has left a return fee of £150 will occur. If you find any damage at this point please inform the driver that you are rejecting your delivery and do not sign and accept goods. It is imperative that you check your item/items before the driver leaves! This means opening the box or inspecting the trees on the pallet. For All Delivery Services: Delivery will arrive in a large vehicle (18 tonnes, 35-foot lorry) and is strictly kerbside. Sutton Manor Nursery's Delivery Policy! FREE UK MAINLAND DELIVERY ON MOST ITEMS THIS INCLUDES MOST OF SCOTLAND EXCLUDING THE FOLLOWING AREAS: AB, IV, PA20+, PH33, KW,PH14 area postcodes –(please call or email for further information on the surcharges to these postcodes) Additional fees may occur for highlands, islands and Isle Of Wight on request per Postcode area.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |